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Cancellation and Refund

Cancelation Policy

If you would like to cancel a placed order, you need to contact us within 24 hours, via one of the below channels.

Returns Policy

For orders paid with the card, the amount will be returned on the same card used for trading, within 3-30 days from accepting the return.

You may return new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received a faulty item).

If you need to return an item, contact us, via one of the below channels:

Contact us

Naipo Care Romania SRL
Str. Stirbei Voda 53-55, Bucureşti, CUI 41844570, J40 /14864 /2019
Online, using our contact form
By phone, at 0743 929 929 
By email, at

We will reply on weekdays, from 08:00 – 17:30.

*We reserve the right to change or update our Returns and Cancellation Policy. We will, however, post any changes on this page.