WHERE IS IT MANUFACTURED?

Our products are made in China.

 

IS THERE A WARRANTY?

Of course, there is! Despite its reputation for durability and strength, all Naipo products have a 2-year warranty. Save your receipt and keep your mind at ease.

 

I BROKE MY CHARGER. WHAT DO I DO?

It happens to the best of us! We can ship a new charger over with an extra charge of €5 plus delivery fees. Before you say ‘I love you Naipo’, your brand new charger will be with you.

 

IS IT SAFE?

Is that even a question?! Of course it’s safe. Every Naipo product holds a CE Certification, a necessary document for legal distribution all around Europe.

 

HOW MUCH DOES IT COST?

Considering its advantages, you could say it’s ‘free’. But to be more specific, take a look below.

 

330 LEI: Wired Neck & Shoulder Massager (MGS-801)

360 LEI: Wired Neck & Shoulder Massager (MGS-150DC)

390 LEI: OCuddle-C1 Shoulder Massager

460 LEI: Wireless Neck & Shoulder Massager (MGS-N12CS)

730 LEI: Foot Massager (MGF-F15)

950 LEI: Massage Gun Deep Tissue Muscle Percussion Massager (MGPC-007)

12,200 LEI: Chair massager (MGCHR-RK2106C)

 

‘IT’S EXPENSIVE!’

Now you’re just overreacting. ? Since you brought it up, let us refer to the many products that are currently on the market and vary in prices. Naipo exceeds its reputation when compared to the quality of other products and is the most cost-conscious.

 

HOW LONG DOES IT TAKE FOR THE PRODUCT TO BE DELIVERED?

You can start enjoying your product within 1-2 working days.

 

HOW CAN I PLACE AN ORDER?

The quickest way is through our website www.naipocare.ro, via message on any of our social media platforms or via phone on 0743.929.929.

 

WHAT’S THE DELIVERY COST?

Delivery cost might vary depending on size, quantity, delivery area and weigth. However, costs are calculated at the checkout page.

 

WHERE DO I PAY?

You can pay with a credit card through VivaWallet on our website or with cash upon delivery.

 

WHAT CONTACT DETAILS SHOULD I PROVIDE?

Name and Surname, phone number or your personal full address (street, house number, postcode, city, country).

 

IS THERE A HEATING FUNCTION?

Isn’t there always?! All Naipo products have an optional heating feature.

 

WHERE CAN I USE THE NECK & SHOULDER MASSAGER?

Anywhere you like, literally. On your neck, your back, your abdomen, your legs and even on your feet.

 

HOW EFFECTIVE IS THE PRODUCT?

We propose a challenge… Only once you try the product will you comprehend its efficiency and value! It successfully mimics a real-life massage and you an adjust it anywhere you see fit.

 

CAN I TRY IT FIRST?

You definitely can. You can try out our amazing Naipo at: Str. RAMURI TEI, Nr. 20, parter, Sector 2, Bucuresti.

 

IS IT SAFE FOR PREGNANT WOMEN, PEOPLE SUFFERING FROM HEART DISEASE, ETC?

You should always consult your doctor.

 

CAN I PURCHASE IT FROM A STORE?

The quickest way is through our website www.naipocare.ro, or physically from our offices, at Str. RAMURI TEI, Nr. 20, parter, Sector 2, Bucuresti

 

DO YOU ACCEPT RETURNS?

Returns are accepted within 14 days from the day of purchase and only if the product has not been used. For our Returns Policy please see more information here.

 

‘MY NAIPO DOES NOT WORK!’ 

First of all, we apologize! ☹ But have no worries, we are here to sort that out! Please send the product back to us so we can identify the problem and replace it for you. For our Warranty Policy please see more information here.

 

ARE THERE INSTRUCTIONS? 

You can find the instructions document in the box.

 

IS THERE A DISCOUNT I CAN USE?

All product prices are fixed.

 

WHAT ARE THE DIFFERENCES BETWEEN ALL NECK & SHOULDER MASSAGER?

To review all differences among the Neck & Shoulder Massagers, please visit this page, and find the most suitable product for you.