If you want to cancel an order, you must contact us within 24 hours through one of the below options:
Through the contact form on our website or by phone, at 0743.929.929
By email, at [email protected]
We will reply sometime between Mon – Fri, 09:00-17:00.
You can return a product in its original condition and packaging, within 14 days from the day of delivery, and we will refund your money. If a product is defective, we will also cover the shipping costs.
All company products have, according to the Romanian and EU legislation, a two-year warranty.
If a product proves to be defective, or does not align with the description/features, or does not meet the specifications of the advertisement, or does not support the quality and performance that products of this sort usually have, then the Customer is entitled to change the product without any additional cost. The warranty policy does not apply to any natural damages. View the full Warranty Policy here.
If you wish to return a product, contact us through one of the suggested contact options.
*We reserve the right to change the Return and Cancellation Policy. However, we will post any changes on this page.